A sandwich shop uses a three-person process to build a customer’s customized sandwich. One employee takes the customer’s order and begins building the sandwich. A second employee then completes the sandwich building. The third employee then wraps the sandwich and takes the customer’s payment. The employee that takes the longest time to complete his or her task is referred to as the?
a. Order winner
b. Stop-gap
c. Bottleneck
d. Laggard
c. Bottleneck
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An employee scoring very high on the self-development component of an OCB measure might be expected to ______.
a. be particularly outgoing to new employees and try to make them welcome b. volunteer to take a skills course to improve the range of tasks she can accomplish c. volunteer to help others with particularly difficult tasks d. take a leadership role among employees at similar hierarchical levels
A connector list is not considered complete until
A) the list is verified by an audit bureau. B) non-media connectors are identified and removed from the list. C) a marketer notes specifics about individuals who will be targets for the marketing message. D) it has been used successfully for several product promotions for at least one year. E) a firm's legal department has determined that a conflict of interest is not present.
Categories within accumulated other comprehensive income do not include:
a. unrealized gains and losses from derivative instruments. b. unrealized gains and losses from investment in securities available for sale. c. the results of a major casualty. d. foreign currency translation adjustments.
When underapplied or overapplied overhead is a large amount, how should it be treated?
a. Spread among work in process, finished goods and cost of goods sold accounts. b. Divided equally between work in process and finished goods. c. Placed in cost of goods sold. d. Divided equally between cost of goods sold and work in process. e. The amount is carried forward to the next accounting period.