Service providers sometimes need to tell customers that services have been performed for them. To get credit for their actions, service providers need to reinforce their actions with appropriate communication about their accomplishment of the service. After which of the following services customers most likely require further information?
A. Gas station
B. Car insurance
C. A fluoride treatment given to a child
D. A full-body massage
E. Pet grooming
Answer: C
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The Sarbanes-Oxley Act (SOX) was passed by Congress to
a. keep all managers from doing something illegal; b. require that all companies send reports to the government; c. improve reporting by public companies; d. give the Securities and Exchange Commission (SEC) legal rights; e. allow public accounting firms to provide management advising services
Each dimension determined in MDS represents only one attribute
Indicate whether the statement is true or false
Rentokil Initial has developed an extensive product range that includes all of the following EXCEPT _________
a. package delivery b. interior plants landscaping c. uniform rental and cleaning d. washroom attendant service e. mobile paper shredding service
Acme Global gives its employees stock in the company at the end of each year. The stocks go directly into the employees’ retirement accounts as part of the organization’s __________ plan.
A. profit sharing B. stock purchasing C. employee stock ownership plan D. stock option E. exit pay