What is the most universal communication strategy to preserve face and harmony especially when conveying bad news?
a.The use of straight talk
b. The use of soft tones
c. The use of indirectness
d. The use of coupling the bad news with good news
c. The use of indirectness
You might also like to view...
As a general rule, the Chinese government allows foreign companies to participate in its market only if those companies agree to establish operations with local Chinese enterprises
Which market entry mode would be the appropriate choice under these circumstances? A) acquisition B) licensing C) joint venture D) exporting E) franchising
When the perpetual inventory system is used, the inventory sold is shown on the income statement as
A) cost of merchandise sold B) purchases C) purchases returns and allowances D) net purchases
A brand mark is the part of a brand that consists of a symbol or distinctive design.
Answer the following statement true (T) or false (F)
Seth and Maricela enter into a contract for a sale of goods for a contract price of $1,200 and Maricela has made a down payment of $200. Seth delivers nonconforming goods to Maricela who rightfully rejects them. The best remedy available to Maricela is to:
A) cancel the contract and recover her $200 plus whatever other damages she can prove. B) reclaim the goods and cover. C) resell the goods and recover damages. D) stop delivery of the nonconforming goods and recover payments made.