The crisis communication officer may first inform the public or health care facility of a disaster or an act of terrorism. This representative has the responsibility to:
a. contain the facts to within the administration group.
b. incite the public to quickly take cover and obtain emergency supplies.
c. provide understandable and straightforward facts about the event within the facility and possibly to the news media.
d. inform the public that no information can be released until it has been confirmed by state and federal agencies.
ANS: C
Correct: The crisis communication officer is the first contact for patients, families, and employees within the facility or news media, so they may better understand the situation and know how to react and protect themselves.
Incorrect:
a. The crisis communication officer communicates with the news media, as well as with individuals who work at or are consumers of the health care facility.
b. The crisis communication officer must calm the public and consumers of the facility.
d. The crisis communication officer is the voice to the public that supplies known facts.
You might also like to view...
The use of therapeutic touch as a relaxation technique in the mental health setting is beneficial for clients displaying which symptoms?
a. Aggression b. Paranoia c. Depression d. Anxiety
You are caring for a 49-year-old mother of three teenagers
Your patient has been diagnosed with pancreatic cancer that has already spread throughout her body. The patient tells you that her family is already experiencing difficulties because her husband has lost his job and her sister's family has been staying with them for a month since losing their home in a fire. As the nurse, what do you know about family participation in this patient's current health situation? A) The family's stability lies in its numbers. B) The person who will participate most in the current health situation is the patient's sister. C) The loss of the husband's job does not impact the current health situation. D) The family may require additional assistance before they can become involved in the current health situation.
A patient is suspected of having a hypersensitivity reaction. Which laboratory test result supports this suspicion?
1. patch test with a 1-inch area of erythema 2. eosinophils 2% of the total WBC 3. Coombs indirect showing no agglutination 4. elevated hematocrit level
If the nurse assesses that the client appears more agitated and that personal safety may be threatened, the nurse should first:
A. Restrain the client B. Remove himself or herself from the situation C. Call security personnel and close the client's door D. Tell the client that the aggressive behavior is inappropriate