Explain the impact of culture in customer interaction and service.
What will be an ideal response?
Cultural diversity is having a significant impact on the world and the customer service environment. The number of service providers and customers with varied backgrounds is growing at a rapid pace. This trend provides a tremendous opportunity for expanding personal knowledge and interaction with people from cultures one might not otherwise encounter. It is necessary to become more skilled at dealing with people from other cultures. Views and approaches such as time, distance, touching, eye contact, and use of colors differ between cultures. Learning about these differences ensures that a customer's personal space is not inadvertently violated.
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During concept testing, a product is evaluated by management without any input from external sources
Indicate whether the statement is true or false
Which of the following is defined as an evaluation of a characteristic of an object or person affected by comparisons with other objects or people ranking higher or lower on the characteristic?
A. elaborative interrogation B. recency effect C. contrast effect D. comparison effect
Since change initiatives so often fail, it is best for organizations to:
a. Avoid change projects whenever possible b. Wait until an issue becomes critical before enacting change c. Enact change, but use fewer resources d. Move forward boldly with the change project
A sentence reads "If you want more information, please call me." In this sentence, "if" is the _____
A. coordinating conjunction B. subordinating conjunction C. adverbial conjunction D. correlative conjunction