A surgeon approaches the charge nurse in an angry manner after his patient fell out of bed, re-quiring further surgery. Which of the following approaches is most appropriate for the charge nurse to use?
a. "Can you step over here out of the hearing of the patients and family members?"
b. ‘I'm sorry, you should have ordered re-straints for the patient."
c. "We will accept all liability."
d. "My nurses are all new on the night shift. They didn't know how to handle him."
ANS: A
It is always the best practice to remove the angry person from the audience. Usually, when re-moved, the person settles down and becomes more reasonable. The other options are not appro-priate to the situation and could antagonize the angry physician.
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