The emergency department (ED) has seen an increase in violent behavior over the past year. The manager has voiced concerns to the CNO (chief nurse officer) regarding the safety of the ED staff. What should be done to address this issue?
1. The manager should consult with local law enforcement.
2. The CNO should review and revise the management of violent incidents procedure policy.
3. The CNO should discuss the matter with local law enforcement.
4. The manager should discuss the matter with the ED staff.
2
Explanation: 1. Organizations should implement policies and procedures to manage workplace violence as it
has increased over the years in health care. In addition to harm to employees, violence in the
workplace can affect worker morale, increase staff stress, cause a mistrust of administration,
and exacerbate a hostile work environment. It might be beneficial to discuss the organization?s
policies and procedures with local law enforcement but the first step should be to review and
revise those policies/procedures so they are reflective of effectively managing the types of
incidents seen in the department.
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