Jonathan, a front desk executive at Read Books Inc., handled 40 customer calls per day. He was then sent to a training program last month to improve his communication skills, which cost the organization $500. This month, Read Books observes that his growth is positive and substantial and that he is able to handle 60 customer calls per day. His productivity has increased by $700. This scenario most likely exemplifies
A. the heroic theory.
B. return on investment.
C. the constructionist approach.
D. action learning.
Answer: B
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A disadvantage of a customer sales organization is
A. the need to assign just one salesperson to local, regional, national, and global territories. B. an increased need for multilingual salespeople. C. the need for close teamwork amongst a diverse salesforce. D. the smaller number of qualified sales managers. E. higher administrative costs and some duplication of selling effort.
______ is a significant breakthrough in technology that leads to design competition and a new technology cycle.
a. Strategic change b. Discontinuous change c. Technological change d. Incremental change
Stock prices move opposite to the changes in the dividends stockholders expect to be paid in the future, but they move in the same direction as changes in rates of return.
Answer the following statement true (T) or false (F)
A job cost sheet is used to record how much a customer pays for the job once the job is completed.
Answer the following statement true (T) or false (F)