The chi-square distribution for developing a confidence interval for a standard deviation has degrees of freedom equal to:
a. n + 2
b. n +1
c. n
d. n – 1
e. n - 2
d
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Indicate whether the statement is true or false
Service blueprinting:
A) provides the basis to negotiate prices with suppliers. B) mimics the way people communicate. C) determines the best time for each step in the process. D) focuses on the provider's interaction with the customer. E) uses the schematic of a house to diagram a service process.
Which of the following is NOT a consequence faced by Detroit as a result of foreign competition and outsourcing?
a. a serious budget deficit b. declining services c. high levels of unemployment d. alarming levels of industrial pollution
Miley has formal power in the Coffee Lovers, Ltd. organization while Bob has informal power. One of the primary differences between Miley and Bob is that Miley has ____ within the organizations while Bob does not.
A. security B. interpersonal power C. influence D. leadership E. authority