Speakers establish credibility __________ when they disclose their personal experience with a topic.

a. directly
b. indirectly
c. formally
d. informally


a. directly

Communication & Mass Media

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"You did a fantastic job on that report, but I noticed one change you may want to consider" is an example of

a. constructive criticism. b. empathic listening. c. disconfirming communication. d. paraphrasing. e. none of the above.

Communication & Mass Media

Attractiveness or nonattractiveness is in the eye of the beholder and does not exist on its own

Indicate whether this statement is true or false.

Communication & Mass Media

Franco and Perry are brothers who are constantly challenging one another. When deciding what, how, or when to play, they both believe the other should defer to his judgment. What kind of relationship do they likely have?

A. complementary B. competitive symmetrical C. passive symmetrical D. independent

Communication & Mass Media

The term used by the text for visualizing successful actions is

A. positive imagery. B. power visualization. C. success orientation. D. creative imagination.

Communication & Mass Media