Which of the following would most likely be part of an individual's surface-level diversity?
A. The individual's gender
B. The individual's education
C. The individual's religious background
D. The individual's political views
Answer: A
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The long-term plan or budget involves every part of the enterprise and is much more detailed than the short-term plan
Indicate whether the statement is true or false
Terminals where you pull a bank card through a magnetic card reader and enter an identification code are often located near checkout counters in large chain grocery stores. What are these terminals called?
a. point-of-sale terminals (POS) b. automated clearing house terminals (ACH) c. automated teller machines (ATMs) d. NOW terminals e. electronic bank tellers
In the context of service blueprinting, a customer’s food being prepared in a closed kitchen is occurring beyond the?
a. Line of sight b. Line of visibility c. Line of disruption d. Line of supervision
Which of the following HRM activities adds the lowest strategic value to a firm?
A. Benefits administration B. Training and recruitment C. Management development D. Performance management E. Knowledge management