A nurse takes a dinner tray to a patient who has been pacing and preoccupied. The patient suddenly places his butter knife against his throat and demands that everyone stay back

Which of the following considerations should be kept in mind in responding to this situation? Select all that apply. a. Maintaining and conveying a sense of calm confidence helps calm the patient.
b. The patient will require restraint because he has presented a danger to self.
c. In that the patient is not in control, the nurse should control what happens.
d. Determine what the patient considers to be his need, to be important to him.
e. Ask the patient for ideas about what he thinks would help resolve the crisis.
f. Tell the patient that your goal is that everyone remains safe while you talk.


A, D, E, F
To de-escalate a situation such as this, a number of principles should be kept in mind. One is that staff should act as they intend for the patient to act, that is, they should remain calm and convey a sense of confidence that the situation will be resolved safely. Involving the patient in identifying the triggers or stressors underlying the crisis and in identifying possible solutions is much more likely to lead to a positive resolution. The alternative, wherein staff act on their assumptions about the causes of the event are and determine solutions unilaterally, is less likely to be effective and may even provoke the patient to escalate further if the precipitating event entailed the patient feeling he did not have control over what was happening to him. Stating staff's goal of safety for all is also important and should be added to the patient's goals; defining the safety of all as the priority also conveys that staff care about the patient. Although some staff feel that highly restrictive measures are required any time a person has endangered himself or others, in point of fact this decision should be made on a case-by-case basis. The prospect of seclusion or restraint can prolong and intensify a crisis and/or lead to further crises.

Nursing

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