Apollo Couriers, a company providing international express mail services, has a proactive customer communications team
The primary job of this team is to identify situations that led to customer dissatisfaction, and then provide quick remedies to fix the problems. To a great extent, this has helped Apollo in winning customer loyalty. In this instance, Apollo has benefitted from ________.
A) product differentiation
B) good service recovery
C) multibranding
D) place marketing
E) co-branding
B
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In addition to eliminating internal barriers to trade, members of a customs union agree to the establishment of common external tariffs
Indicate whether the statement is true or false
In _______, price should be set in relation to a market offering's value
a. cost-plus pricing b. competition-based pricing c. value-based pricing d. skimming pricing
A taxpayer can deduct a reasonable amount for small out-of-pocket (i.e., cash) donations.
Answer the following statement true (T) or false (F)
In the fashion apparel industry, fill rates greater than 70% are hard to achieve because ______.
a. new products are introduced only occasionally b. top-selling fashions sell out quickly c. fashions do not change very often d. customers are easily satisfied with older fashions