To have all interactions with a customer recorded in one place and readily accessible to employees on a need-to-know basis when serving customers in marketing, sales, and support activities is called
A. knowledge management.
B. channel and systems integration.
C. database consolidation.
D. all of the above.
Answer: C
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Answer the following statement true (T) or false (F)
E-mail should be responded to
a. once a week. b. within 24 hours of receipt. c. once a month. d. only when you want information from the sender.
Glen falsely accuses Hu of stealing from Island Tours, Inc, their employer. Glen's statement is NOT defamatory if
a. only Hu hears it. b. a third party hears it. c. the statement is published. d. the statement is a lie.
The reliability of the gross profit method depends on a good estimate of the gross profit ratio.
Answer the following statement true (T) or false (F)