Define operations management (OM) and describe its scope. What are the three issues that are at the core of OM?
Operations management (OM) is the science and art of ensuring that goods and services are created and delivered successfully to customers. OM includes the design of goods, services, and the processes that create them; the day-to-day management of those processes; and the continual improvement of these goods, services, and processes.
The three issues that are at the core of operations management are efficiency, cost, and quality. Efficiency (a measure of how well resources are used in creating outputs), the cost of operations, and the quality of the goods and services that create customer satisfaction all contribute to profitability and ultimately the long-run success of a company.
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XYZ manufactures four types of plywood panels. Each product must go through the following operations: patching, grading, gluing, and baking. The time requirements for each panel, the capacity available, the minimum production requirements, and the profit contributions per panel are tabled here. Identify the objective function. Let x1 = Number of soft panels to be made, x2 = Number of hardwood panels to be made, x3 = Number of tropical panel to be made, and x4 = Number of aircraft panels to be made.
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