The fact that employees often have no control over work process design limits their ability to achieve zero defects, or
A. quality control.
B. continuous improvement.
C. reengineering.
D. quality assurance.
E. total quality management.
D. quality assurance.
Developed in the 1960s, quality assurance focuses on the performance of workers, urging employees to strive for "zero defects." Quality assurance has been less successful because often employees have no control over the design of the work process.
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Indicate whether the statement is true or false
Those who lend money or deliver goods and services before being paid are called
A) investors. B) debtors. C) underwriters. D) creditors.
A periodic share repurchase plan allows investors to buy more shares by reinvesting dividends they receive on a company's stock
Indicate whether the statement is true or false.
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