List and briefly describe the six information gathering techniques
Information gathering techniques include
- Interview users and stakeholders – the most effective for information gathering, but the most expensive
- Distribute questionnaires – good for finding overview or summary information from many people
- Review current system documentation – good for understanding current processes
- Observe current business processes – also good for understanding the user's processes and requirements
- Research vendor solutions – good for generating new ideas and learning what already has been done
- Collect user comments – good for finding out about problems with current processes
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