You have gathered the required symptoms and developed a hypothesis you think can fix the problem. Your client disagrees, however, and believes that you should follow the client's route to fixing the problem. What should you do to achieve the best possible outcome?
a. Leave the client's site, and relay a message to your boss concerning the situation.
b. Avoid arguing with the client, and try your best to work with the customer.
c. Minimize the client's problems, and perform your preferred route.
d. Tell the client to leave the working area, and perform your preferred route.
B. No matter how wrong the client is, always avoid arguing. Try performing the solution route the client suggested, while retaining configuration settings and hardware changes as much as possible. After the customer notices that the solution did not work, correct the problem by following your original hypothesis.
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