A company with a strong customer service culture
a. has policies that make it easy for employees to satisfy customers
b. allows employees to use their own initiative in solving customer problems
c. provides customer service training for employees
d. all the above
D
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Which assertion has the greatest emphasis when auditing accounts payable?
a. Existence. b. Completeness. c. Presentation. d. Disclosure.
Which of the informal elements of ethics focuses on repeated organizational dramas to effectively communication organizational ethics?
A. language B. stories C. norms D. rituals
Which of the following is a disadvantage of cause-related marketing?
a. It does not increase the sale of products. b. It can lead to customer fatigue. c. It results in immediate losses for the company. d. It requires corporations to use anti-competitive measures.
Which of the following strategies for reaching global markets allows firms to expand into foreign markets with little or no investment?
A. Foreign outsourcing B. Insourcing C. Foreign licensing D. Importing