Rather than expressing frustration by conveying it in their tone of voice (which only
interferes with productive communication), social workers can try to:
a. provide feedback, self-disclose and state observations on how they are feeling
in order to try and facilitate participation in the work.
b. convey acceptance and empathy and explore the issue to facilitate new
possibilities for participation.
c. increase their credibility so that they can persuade the person to see things
their way.
d. reflect on their thoughts and feelings and client assessment to justify their
strong reactions to this client.
B
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Common tendencies that represent typical and expected forms of action are
A) laws. B) patterns. C) concepts. D) propositions.
Identify three aspects of community-based organizations and why these aspects are important to them?
What will be an ideal response?
Professional expertise:
a. can be learned through textbooks b. can be modeled after online training programs c. requires a diversity of experiences and various forms of communication skills d. always involves face-to-face meetings
Family members' appraisals and interpretation of the behavior of others influence:
a. Emotional responses b. Behavioral responses c. Both a and b above d. Neither a or b above