Your patient in the ER waiting room is inebriated. He becomes increasingly loud and abusive while waiting to be seen. What would be the best intervention for the nurse?
A.
Tell him he has to wait his turn, as others were here first.
B.
Inform him he will be asked to leave if this behavior continues.
C.
Offer to take him to an exam room to wait for the doctor.
D.
Do nothing, as he is still in the waiting room.
ANS: C
This response supports a safe environment for this patient, the other patients, visitors, and staff. Ignoring him will escalate the situation. Because his judgment is impaired, trying to reason with him will be unsuccessful.
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