How might some of the nonverbal messages previously described harm the communication between an office manager and a patient? What techniques could an office manager use to avoid the likelihood of this type of miscommunication?
What will be an ideal response?
Nonverbal messages can tell the receiver that the manager is not being honest or is insincere. The manager must be attentive to the way nonverbal messages may be interpreted and be careful to not appear dishonest or insincere.
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A) ?subject B) ?predicate noun C) ?direct object D) ?indirect object