George just bought a new phone. However, almost immediately he started experiencing glitches. George called the phone company's helpline. He was surprised to find that the helpline was entirely automated. The automated helpline described some common problems that customers might experience and provided instructions on what to do. George followed the instructions and his phone started working correctly. Although George was happy that the problem was fixed, he was frustrated that the entire process was automated. George would prefer to have a higher degree of ____________________ when he calls in to ask for help.
A. product-based relationships
B. tangibility
C. inseparability
D. heterogeneity
E. customer contact
Answer: E
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A) tells what the report is about in moderately greater detail than the table of contents. B) includes the actual findings of the report. C) presents the main points of the report in the order they appear in the text. D) replaces the table of contents. E) is preferable if your report is organized using the direct approach.
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Indicate whether the statement is true or false
The lease of land cannot be accounted for as an operating lease because land is not subject to depreciation
Indicate whether the statement is true or false
Which of the following requires living up to the ethical standards of your profession when developing a communication?
A) Persuasion B) Conciseness C) Appropriateness D) Empathy E) Professionalism