You are enjoying a piece of carrot cake as a dessert at the end of a delicious meal in a famous restaurant. As you are about to eat a piece of the cake, you see a human hair mixed among the cake ingredients
Suddenly your opinion of this famous restaurant and your entire meal changes to the point that you say you will never return to this establishment again. How could finding this hair in your piece of carrot cake be addressed by the restaurant through the critical incident technique?
The critical incident technique is a way to measure service quality that involves collecting and closely analyzing very specific customer complaints. If this type of critical incident--problems with the food--has been previously identified, then the restaurant should have a plan in place to deal with such problems before they occur. Ideally, employees would be empowered to solve the problem, perhaps by offering to pay for the meal or by offering a gift certificate for a future meal.
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All of the following are true about the chromosomes of a multicellular organism EXCEPT:
A. Each chromosome is replicated into two chromatids during the S phase of interphase. B. All cells contain chromosomes that carry the same genetic information. C. Each chromosome separates into two daughter chromosomes by binary fission. D. They are made up of DNA and protein.
A self-assessment:
a. identifies individual strengths and weaknesses. b. reveals our level of "bad luck". c. should be shared with our superiors. d. None of the above.
A part of ERP, ________, guides overall management of the inbound materials from suppliers to facilitate minimal production delays.
A. vertical marketing B. materials requirement planning C. virtual network D. distributed marketing E. just-in-time inventory control
Which of the following statements is CORRECT?
A. When fixed assets are added in large, discrete units as a company grows, the assumption of constant ratios is more appropriate than if assets are relatively small and can be added in small increments as sales grow. B. Firms whose fixed assets are "lumpy" frequently have excess capacity, and this should be accounted for in the financial forecasting process. C. For a firm that uses lumpy assets, it is impossible to have small increases in sales without expanding fixed assets. D. There are economies of scale in the use of many kinds of assets. When economies occur the ratios are likely to remain constant over time as the size of the firm increases. The Economic Ordering Quantity model for establishing inventory levels demonstrates this relationship. E. When we use the AFN equation, we assume that the ratios of assets and liabilities to sales (A0*/S0 and L0*/S0) vary from year to year in a stable, predictable manner.