Why would a company choose to use a QFD?
What will be an ideal response?
QFD allows for preventive action rather than a reactive action to customer demands. When a company uses the QFD format when designing a product or service, they stop developing products and services based solely on their own interpretation of what the customer wants. Instead, they utilize actual customer information in the design and development process. Two of the main benefits of QFD are the reduced number of engineering changes and fewer production problems. QFD provides key action items for improving customer satisfaction and perceived value. A QFD can enable the launch of a new product or service to go more smoothly because customer issues and expectations have been dealt with in advance. Translating customers' what's into an organization's how's is paramount to the success of any organization seeking to align their products, services, and the processes that provide them with what the customer wants. Organizations that ignore the relationship between what a customer wants and how the organization is going to provide that want can never be effective.
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Fill in the blank(s) with the appropriate word(s).
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Fill in the blank(s) with the appropriate word(s).
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Fill in the blank(s) with the appropriate word(s).
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