The nurse manager gave the unit secretary complete responsibility for the unit?s staffing, including finding replacements for call-ins and disciplining nurses with excessive call-ins. This is an example of:
1. Effective delegation.
2. Overdelegation.
3. Reverse delegation.
4. Underdelegation.
2
Explanation: 1. Overdelegation occurs when the delegator loses control over a situation by providing the
delegate with too much authority or responsibility. Discipline of an employee is a
responsibility of the manager that cannot be delegated because of the confidentiality and
controversy associated with it. Effective delegation is the process by which responsibility and
authority for performing a task is transferred to another person. It is critical that the task is one
that can be delegated. Reverse delegation occurs when a person with a lower rank (unit
secretary) delegates to someone with authority (nurse manager). Underdelegation occurs when
full authority and responsibility are not transferred.
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