The best way to personalize correspondence is through the use of pronouns. When using the pronouns you, your and we, the focus is on

A) The ego. B) The staff. C) The reader. D) The team


C

Business

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CATS is an approach identified with:

A) CAXI B) fully computerized interviews administered over the telephone C) mall intercept surveys for business-to-business products D) hybrid modes of data collection E) Internet surveys

Business

Mitchell, a small business owner, wants to motivate his employees while also cutting down the high cost of office supplies. He believes that most correspondence, reports, and sales receipts can be e-mailed. Therefore, he has decided to share the benefits of cost savings with his staff as long as they play their part in helping to cut office supply use. Which type of performance-based pay is this scenario an example?

A. profit sharing plan B. piece rate C. employee stock ownership plan D. gainsharing plan

Business

Brackets are used to ________________ comments, corrections, or explanatory material

a. validate b. minimalize c. explain d. set off

Business

Which of the following is not a primary goal of a cost management system?

a. develop organizational strategies. b. to use cost drivers to develop product costs. c. develop organizational strategies. d. improve understanding of activities.

Business