What are alerts and how are they disseminated?
What will be an ideal response?
Alerts are notifications directly sent to the technicians when their intervention is required. These notifications can have a variety of forms. When the SNMP system was initially rolled out, one snarky manager suggested using text messages via Short Message Service (SMS) alerts that would cause techs' smartphones to meow upon receipt. That idea was nixed pretty early in favor of e-mail alerts (without any pictures attached).
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