Which of the following frameworks provides information technology (IT) services based on a synthesis of the best ideas from international practitioners?
a. ITInfrastructure Library (ITIL)
b. Committee of Sponsoring Organizations (COSO) 2013
c. Control Objectives for Information and Related Technology (COBIT)
d. International Standards Organization (ISO) 27002
a. ITInfrastructure Library (ITIL)
Information Technology Infrastructure Library (ITIL) provides a proven and practical framework for planning and delivering IT services based on a synthesis of the best ideas from international practitioners. It also provides best practices and criteria for effective IT services such as help desk, network security, and IT operations.
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a. image map b. hyperimage c. navigation image d. list marker image
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a) increase, increase b) increase, reduce c) reduce, increase d) reduce, reduce
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A. is-a B. has-a C. was-a D. had-a