Elfie is generally considered by her boss to be very good at being aware of, understanding,

and managing the emotions of those people who work for her. She has also demonstrated the
ability to do the same with her own emotions.

Because of these abilities, it may be said that Elfie
exhibits a high level of
A) information triage.
B) emotional intelligence.
C) critical listening.
D) listener apprehension.


B

Communication & Mass Media

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