To protect employees from capricious, arbitrary acts, organizations should develop a grievance procedure that permits staff to appeal decisions. This procedure should be clearly spelled out in the organization’s____________________.
A. hiring practices
B. personnel practices manual
C. employee evaluations
D. strategic plan
Ans: B
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During the 1500s, under Henry VIII of England, the government formally took over the human services functions formerly provided by the Church
Indicate whether the statement is true or false
__________ services include both healthcare and supportive services
and may be provided in nursing homes, community-care residences, or at home. A. Medicaid B. Medigap C. Balanced Budget Act D. Long-term care
Answer the following statement(s) true (T) or false (F)
If you intend the program to serve a certain number of people, divide this number into the costs to see if the cost of service per client is reasonable.
Native Americans are often distrustful about whether social workers will be able to provide treatment in a value-free manner. What would be the best intervention to promote trust?
a. meet the client at the reservation b. maintain eye contact c. model self-disclosure d. not mention historic events that have affected the lives of Native Americans