The nurse appears in the nursing station with multiple facial lacerations and says, "A visitor hit me." What is the manager's priority action?
1. Ask the nurse why the visitor became violent.
2. Ask a nurse to accompany the employee to the emergency department.
3. Call security to report the incident.
4. Call administration and inform them of the incident.
2
Rationale 1: Asking for information about the incident is not the manager's first priority.
Rationale 2: The manager's first priority is to arrange treatment for the injured employee.
Rationale 3: Reporting the incident is important, but is not the first priority.
Rationale 4: Administration should be informed of the incident, but this is not the manager's first priority.
Global Rationale:
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