Anna has not received the resources that were promised to her by Harry, her social worker. She decides to complain about this issue to Harry's manager. Anna tells Harry, "If you do not work on this soon, I am going to talk to your manager." In this scenario, which of the following is the best response that Harry can give Anna?
A) ?You have the right to be served effectively. I can get you my supervisor's phone number.
B) ?My supervisor's office is next door. Do not let my door hit you on the way out.
C) ?Look on the brighter side. You have turned active and involved. You are not passive.
D) ?If you do not apologize right away, you'll be sorry.
A
You might also like to view...
The strengths of the policy-based professional model include:
a) Acceptance of difficult-to-define functions as part of social work practice. b) Acceptance of social work practice within an organizational context. c) Acceptance of systemic influences on human behavior. d) All of the above
Which of the following should never be done when conducting a termination interview?
A. State immediately that termination is the purpose of the meeting. B. Offer a supportive comment like, "I realize it must have been difficult for you to have been so much older than the other staff members." C. Communicate that the decision (to terminate) is final. D. Conduct the interview in the presence of a witness.
An organization’s ______ is a set of shared values, beliefs, and norms that give an organization an identity.
A. structure B. design C. culture D. mission
The term chance:
a. Refers to sampling errors that result from biased sampling procedures. b. Refers to sampling errors that inevitably occur in random sampling. c. Refers to errors that are avoided when random sampling is used. d. None of these are true.