Which is a trend that indicates that the service desk has been elevated to a profession in and of itself?
A. Service desk managers typically manage the service desk staff and the staff in level 2 and level 3 support groups.
B. Many companies have rewritten service desk analyst job descriptions to create higher-level positions.
C. An increasing number of level 2 and level 3 staff, especially software developers, are applying to work on the service desk.
D. Companies are relying on one level of management and one level of analysts to streamline job functions.
Answer: B
You might also like to view...
On November 1, Alan Company signed a 120-day, 12% note payable, with a face value of $9900. What is the adjusting entry for the accrued interest at December 31 on the note? (Use 360 days a year.)
A. Debit Interest Payable, $396; credit Interest Expense, $396. B. Debit Interest Expense, $264; credit Interest Payable, $264. C. Debit Interest Expense, $198; credit Interest Payable, $198. D. Debit Interest Payable, $132; credit Interest Expense, $132. E. No adjusting entry is required.
Describe what is meant by the 80/20 rule in the context of an airline
What will be an ideal response?
Which method of preparing the operating activities section of the statement of cash flows adjusts net income to remove the effects of deferrals and accruals for revenues and expenses?
A) the direct method. B) the indirect method. C) both direct and indirect methods. D) neither the direct method nor the indirect methods.
Often, in bankruptcy, the current managers continue to run the business while it operates under the reorganization plan, but the court may also appoint a trustee to oversee the operations and protect the rights of the claimants during this period of time
Indicate whether the statement is true or false.