In order for a computer to pass the ________, a human should have a conversation with it and not be able to tell if it was a machine or a human.
A. language test
B. turing test
C. smart test
D. Intelligence Test
E. super test
Answer: B
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The most objectionable characteristic of a potential site for a new laundromat would be _____
a. high renovation and plumbing expenses b. a lease term of less than three years c. rental terms of 10 percent above market d. moderate pedestrian traffic levels
Revisions to organizational charts become complex when prepared using word processing or graphics software
Indicate whether the statement is true or false
Which is the performance evaluation program that concentrates on job-specific and job- relevant behaviors?
a. Management by objectives b. Behaviorally anchored rating scales c. Weighted checklists d. Graphic rating scales
A customer support call center grades their employees on how quickly they resolve customer problems (average call time) and how many times the customer request escalates to the point that a supervisor must be summoned to resolve the dispute
What might an employee do to perform well on these metrics without actually providing good customer service? What could management do to prevent such behaviors?