The members of a civic association's committee on community safety disagree on whether to install brighter, more expensive street lighting throughout the development or to leave the current lighting as is. What type of conflict is the group experiencing?
a) Task
b) Personal
c) Substandard
d) Competitive
e) Procedural
ANS: a
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Software programs that record all of our keystrokes, including passwords and credit card numbers and send them to criminals are called:
a. keynotes b. ransomware c. phishcatchers d. keyloggers
In successful communication, including public speaking, listeners and speakers are selective.
a. true b. false
All of the following statements about convergence are true EXCEPT
A. the norms of the situation and the value of language to a community are used to evaluate convergence B. if one converges with the purpose of ridiculing, teasing, or patronizing, it will likely be perceived as being negative C. if one converges to be similar and enhance communication, it will likely be perceived as being negative D. while convergence is typically thought to be a positive strategy, it may be misused as a result of our stereotyped perception of others
In the intensifying stage, there is still a sense of caution and testing to gain approval
Indicate whether the statement is true or false