If you have an overly confident user on the phone, what is a good practice?
A. compliment the user's knowledge, insight, and experience
B. keep the conversation moving to place the user at a disadvantage
C. point out the customer's mistakes to shake their confidence
D. use technical jargon that matches or exceeds the customer's use of jargon
Answer: A
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A) Check the external power cord for the speakers if applicable. B) Check the cabling for the speakers. C) Make sure the sound is not muted from the computer's Play Control. D) Check to see whether the sound card's driver is installed and enabled.
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Fill in the blank(s) with the appropriate word(s).