The evaluation stage of listening can be made more effective by resisting evaluation until you fully

understand the speaker's viewpoint.

Indicate whether the statement is true or false


TRUE

Communication & Mass Media

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___________________ involves dealing with negative affective outcomes of burnout.

A. Emotion-centered coping B. Problem-centered coping C. Appraisal-centered coping D. Logic-centered coping

Communication & Mass Media

Answer the following statements true (T) or false (F)

1. Face refers to a person’s sense of favorable self-worth or self-image experienced during communicative situations. 2. Individualists become frustrated during conflict when their counterparts are unwilling to address the conflict openly and honestly. 3. To the collectivist, conflict is closely related to the goals or outcomes. Conflict is “end” oriented, in that the collectivist seeks to achieve something. 4. The person who tries to balance both self-face and other-face needs takes on an accommodating style. 5. Facework refers to the communicative strategies employed to manage one’s own face or to support or challenge another’s face.

Communication & Mass Media

Give an example of an illustrator

What will be an ideal response?

Communication & Mass Media

In some of the most functional small groups, members do not assume specific roles

Indicate whether the statement is true or false.

Communication & Mass Media