A client is having problems with insurance reimbursement. The home health care nurse discusses the client's need for home health services with the insurance company. What role is the nurse demonstrating?
A) Direct care provider
B) Coordinator of services
C) Educator
D) Advocate
Ans: D
Patients often need help understanding the complex health care system, including handling insurance problems. Advocacy (the protection and support of another's rights) is an important role of the home health care nurse. By convincing the insurance company of the client's continued need for home care services, the nurse is acting as an advocate.
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