List any five possible strategies to effectively handle dissatisfied customers.
What will be an ideal response?
Occasionally, you will encounter dissatisfied customers or angry ones. Unfair as this may be, you have to try to calm these customers and make them happy. To effectively handle such customers one must listen, remain positive and flexible, be compassionate and empathize without making excuses, ask open-end questions and verify information, and lastly take appropriate action.
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The static budget, at the beginning of the month, for Vintage Wine Company follows:
Static budget: Sales volume: 2000 units; Sales price: $50.00 per unit Variable costs: $13.00 per unit; Fixed costs: $25,500 per month Operating income: $48,500 Actual results, at the end of the month, follows: Actual results: Sales volume: 1900 units; Sales price: $58.50 per unit Variable costs: $16.00 per unit; Fixed costs: $34,300 per month Operating income: $46,450 Calculate the flexible budget variance for variable costs. A) $30,400 U B) $1650 U C) $5700 U D) $24,700 F
When investigating Western bias, what term did Hofstede introduce?
a) Confucian work dynamism b) East vs West c) Virtue vs Hedonism d) Chinese influence
Bank panics in 1819, 1837, 1857, 1873, 1884, 1893, and 1907 convinced many that
A) the Federal Reserve needed greater control over the banking system. B) the Federal Reserve needed greater authority to deal with problem banks. C) a central bank was needed to prevent future financial panics. D) both A and B of the above.
What policy argument exists for granting federal employees who are under investigation by their agency the right to have active union representation not only when the investigator is acting directly for the management of the government agency, but also when the investigator is from the agency's Office of Inspector General?