When confronted with the controversy and the apparent poor morale of the evening staff, the unit manager decided the staff needed to take some time off
He scheduled holidays for the staff without consulting them. A couple of the staff nurses approached the manager and indicated that the problem was not scheduling, but rather the team leader and her patient assignments. What was the unit manager's first missed step in problem solving?
a. Not using a problem-solving model
b. Not considering a number of alternatives
c. Poor evaluation of outcomes
d. Incorrect problem identification
ANS: D
The unit manager did not begin with an accurate identification of the problem. Problem solving needs to begin with "why?"
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The nurse manager was orienting a new staff nurse to the unit. The nurse manager identified the staff nurse's stress level when the staff nurse said:
a. "I'm so excited about this new job!" b. "Is my license on the line if the equipment malfunctions?" c. "I realize I'm just out of school, but I'm willing to learn." d. "How long is orientation?"
Which laboratory value indicates a response to the sympathetic nervous system?
1. Urinalysis +5 WBC 2. Hemoglobin 13.5 mg/dL 3. Blood glucose 180 mg/dL 4. Blood urea nitrogen 8 mg/dL
When using a commercial cold pack, you need to:
a. Follow the manufacturer's instructions b. Use surgical asepsis c. Measure water temperature d. Wear gloves
Which of the following is a basic principle to guide the effective educator?
a. Refer to trustworthy sources. b. Use an active voice. c. Create the best learning environment. d. Accentuate the positive.