To prevent or at least reduce the possibility of breakdowns with your internal customers, you should honor all commitments and promises to your internal customers.
Answer the following statement true (T) or false (F)
True
If you promise to do something, do your best to deliver, and in the agreed-upon time. If you cannot do something, say so when your internal customer asks. To prevent, or at least reduce, the possibility of such breakdowns, honor all commitments you make to internal customers.
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Companies develop frequency programs to encourage customer loyalty and to match or preempt the competition
Indicate whether the statement is true or false
One of the five major concerns in developing a negotiation agenda is the framing, which involves deciding if the issues are to be taken one at a time or in various groupings.
Answer the following statement true (T) or false (F)
Sports Village advertises a sale of snowboards. It says that the Snow Knife board is regularly $800 and is on sale for $400. It turns out that the Snow Knife board sells at most stores in the city for
$500. As a result which of the following statements is FALSE? Sports Village A) is guilty of misleading advertising B) has done nothing wrong as it had sold this board for $800 for the first week of the winter C) could face an AMP of up to $10 million D) could be ordered to publish a corrective notice E) could face penalties under either the criminal matters section or the civil reviewable matters section of the Competition Act
Because of advertising campaigns, with which of the following did children have equal familiarity?
a. Mickey Mouse and Joe Camel b. Mickey Mouse and the Kool Penguin c. Mickey Mouse and the Marlboro Man d. None of the above