A problem has been identified in the healthcare facility. What should the nurse who has been assigned the task of change agent do next?
1. Develop an alternative plan.
2. Gather data.
3. Collaborate with others.
4. Empower staff.
2
Explanation: 1. Developing alternative plans is done after a diagnosis is made.
2. After the first step of the change process of acknowledging problem, then it is necessary to gather the data necessary to be able to define the problem and develop a plan of action.
3. Collaborating and empowering staff takes place throughout the change process after data is collected in the assessment phase.
4. Collaborating and empowering staff takes place throughout the change process after data is collected in the assessment phase.
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