Describe the disciplines that have contributed to the field of organizational behavior. Which do you feel had the largest impact?
What will be an ideal response?
Student answers will vary, but they should refer to the disciplines of psychology, sociology, social psychology, anthropology and political science.
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In which way is service not rendered to people?
a. directly by person-to-person service encounters b. directly by person-to-property service encounters c. indirectly by high-tech service devices d. indirectly by product manufacturing
Which of the following factors does the Federal Trade Commission (FTC) consider in evaluating an ad for deception?
A. significant omissions of important information B. presence of puffery in the advertisement C. presence of superlative words in the advertisement D. lack of selective disclosure E. violation of trade regulation rule
Procurement managers classify products and services that fail to meet company requirements as underspecified and those that provide far more features than necessary as overspecified
Indicate whether the statement is true or false
A five-star hotel accepts 100 room reservations daily. For each reservation accepted, there is a 7% chance that the guest will not arrive. You decide to build a simulation model to describe the number of guests who will show up
The best appropriate distribution to use is: A) normal B) continuous uniform C) discrete uniform D) binomial E) triangular