A case manager provides a formal communication link among all parties concerning the plan of care management. Which of the following roles of the nurse is being implemented?
a. Facilitator
b. Liaison
c. Coordinator
d. Negotiator
ANS: B
The case manager providing a formal communication link among all parties concerning the plan of care management is performing the role of liaison. As a facilitator, the nurse supports all par-ties in work toward mutual goals. When working as a coordinator, the case manager arranges, regulates, and coordinates needed health care services for clients at all necessary points of ser-vices. The case manager who uses effective collaboration and team strategies to make arrange-ments for services is performing the role of negotiator.
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