An anonymous note left in the hospital's suggestion box read, "There are many errors made with patient care, but the nurses are afraid to tell anyone." What can the hospital leadership do with this information?
1. Nothing, since it was anonymous.
2. Take the information seriously and begin a focus group to analyze reasons why the staff do not report errors.
3. Call the nurse managers together and tell them to find out which one of the staff nurses wrote the note.
4. Write an open letter to the staff reinforcing the disciplinary processes for anyone who violates patient care procedures.
2
Explanation: 1. The leadership cannot just ignore this note since it is a safety issue.
2. This is the best plan of use for this information.
3. This option may indicate that the hospital has a policy of blaming and threatening.
4. This option may indicate that the hospital has a policy of blaming and threatening.
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