Which of the following is NOT true about the SERVQUAL scale?
A) SERVQUAL is not used in connection with gap analysis.
B) The SERVQUAL scale is usually administered in a survey format.
C) Firms often track SERVQUAL scores over time to measure how their service quality has improved.
D) SERVQUAL measures five dimensions of service quality.
E) The SERVQUAL scale remains a popular tool for measuring customer perception of service quality.
A
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Treasury shares arise when a corporation reacquires its own previously issued common shares. A reason for reacquiring outstanding common stock is to use the treasury shares in various option arrangements. When holders of stock options, stock rights, stock warrants, and convertible securities exercise their options, firms usually receive
a. less cash (or market value of other consideration) than the market value of the common stock at the time. b. a current liability on the books of the reacquiring corporation. c. more cash (or market value of other consideration) than the market value of the common stock at the time. d. a long-term liability on the books of the reacquiring corporation. e. a long-term asset on the books of the reacquiring corporation.
Jessica Waters has leased an apartment at the Crown Arms, located in a state that has adopted the URLTA. The lease will run from July 1, 2012 through June 30, 2013. The following is a summary of the move-in charges she is presented with by her landlord
on her move-in date of July 1, 2012: ? ?$794 rent for July $200 cleaning deposit $300 pet deposit for Jessica's cat $200 redecorating deposit $50 environmental charge for cleaning solvent disposal $794 rent for the last month rent (June 2013) Jessica is not sure from the lease whether she can get any of the funds back. Discuss whether the deposits are valid and if the amounts, including the total, meet URLTA requirements.
Briefly describe what is meant by a joint venture. Compare and contrast a joint venture with a traditional partnership.
What will be an ideal response?
Consideration is the element of a contract that:
a. allows it to be a gift b. provides the terms of acceptance c. gives the offeror a better deal d. gives the offeree a better deal e. none of the other choices are correct