By changing a standard from "be nice to customers" to "greet every customer with a smile," a services marketing manager has created a(n) ________ goal.
A. empowerment
B. insurmountable
C. invisible
D. inseparable
E. measurable
Answer: E
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On a bank reconciliation, outstanding checks are added to the cash balance per the bank statement
a. True b. False Indicate whether the statement is true or false
The assessment of earnings quality is best accomplished through the use of which one of the following?
a. Balance sheet and cash flow statement. b. Single-step financial statements. c. Single-step income statement, balance sheet, and cash flow statement. d. Multi-step income statement, balance sheet, and cash flow statement.
Termination meetings should be held
A. in the manager's office. B. at the employee's work station. C. in the parking lot or outside the employer's premises. D. in a neutral location, such as a conference room.
A disadvantage of franchising is that
A. Loss of control over quality levels may affect an organization worldwide B. Loss of control over technology may affect future profits C. Loss of control over technology may affect an organization's ability to gain a worldwide reputation D. Development costs are greater presenting a higher level of risk in worldwide operations E. Loss of control over technology and quality may erode a company's ability to develop local markets