One of the ways health care organizations can improve quality is to:
a. employ only RNs c. establish a monitoring process
b. eliminate defects in the work process d. establish a QI department
B
There are two ways to improve quality: eliminate defects in the work process and add features that better meet customers' needs or preferences. The customer is central to every process. Productive work involves work processes. Having a QI department will help in the oversight and identification of problems and serve as a guide for the process. Employing only RN staff does not guarantee quality work processes.
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