Which of the following is NOT a communication practice that reflects and upholds organizational culture?
a. rites
b. rituals
c. vocabulary
d. schema
e. all of the above reflect and uphold organizational culture
d
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Persuasive speeches serve three major goals:
1. to strengthen or weaken attitudes, beliefs, or values; 2. to change attitudes, beliefs, or values; and 3. __________. Fill in the blanks with correct word
When a speaker uses the exact words of others, it is known as paraphrasing
Indicate whether the statement is true or false
Categories of conflict include which of the following?
A. Misperceived cause B. Substantive C. Reinforcement D. Both A and B E. Both A and C
Lucille is the type of manager who uses the personal approach to management. All of the following statements describe the personal approach except:
a. Lucille uses partial rules and guidelines. b. She does not give preference to any employees. c. She expects her employees to follow established rules. d. She tolerates difference in individual styles for getting the job done.